Privacy Policy

Effective Date: February 4, 2026

Last Updated: February 4, 2026

At UC West Park (“we,” “us,” “our,” or “UC West Park”), accessible from https://ucwestpark.com/, protecting the privacy and security of our users—both parking space renters (“Drivers”) and parking space owners (“Landlords” or “Hosts”)—is a top priority.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our parking booking platform, list a parking space, or interact with our support services.

1. Information We Collect

We collect information directly from you, automatically when you browse our platform, and from third-party partners.

A. Information You Provide Directly

Account & Profile Information: When you register or update your account, we may collect your name, email address, phone number, and password.
Driver & Booking Information: When reserving parking, we collect vehicle details (make, model, license plate number), event details, selected parking locations, booking dates, and payment instructions.
Landlord & Listing Information: When you list a parking space, we collect property addresses, space photos, availability schedules, pricing details, and payout/banking information to process your earnings.
Customer Support & Refund Requests: When you submit a refund request, contact support, or communicate with us, we collect your name, email address, booking reference, payment details, reason for refund, and the contents of your communications.

B. Information Collected Automatically

Log & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and click behavior.
Location Data: With your permission, we may collect precise or approximate geolocation data to help you search for nearby parking spots or navigate to your reserved space.
Cookies & Tracking Technologies: We use cookies, web beacons, and similar tools to maintain session state, remember your preferences, and analyze site performance.

2. How We Use Your Information

We use the collected information for the following operational and business purposes:

Fulfill Parking Reservations: Process bookings, verify vehicle access at parking locations, send booking confirmations, and issue parking passes.
Process Payments & Payouts: Execute driver payments, manage landlord earnings, optimize pricing, and process refund requests.
Facilitate Platform Interactions: Share essential details (such as vehicle license plate or space location) between Drivers and Landlords to ensure seamless parking on event days.
Customer Support & Communications: Respond to inquiries, troubleshoot booking issues, send administrative updates, and handle dispute resolutions.
Platform Security & Fraud Prevention: Monitor transactions for fraudulent activity, unauthorized access, and violations of our Terms & Conditions.
Marketing & Improvements: Analyze platform usage to optimize our services, adjust price recommendation algorithms, and send promotional communications (where permitted by law).

3. How We Share Your Information

We do not sell your personal data. We may share your information under the following circumstances:

With Landlords and Drivers: To complete a reservation, Landlords may receive relevant Driver details (e.g., license plate number, booking time), and Drivers receive property location and access instructions.
Third-Party Service Providers: We share data with trusted vendors who perform services on our behalf, including payment processors, web hosting providers, analytics services, and customer support tools.
Compliance & Legal Obligations: We may disclose your information if required by law, subpoena, court order, or governmental authority, or when necessary to protect the safety, property, or legal rights of UC West Park, our users, or the public.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of company assets, user data may be transferred as part of the business transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, evaluate advertising performance, and ensure web application functionality.

Essential Cookies: Required for basic site functionality (e.g., user login, checkout process).
Analytics Cookies: Help us understand how visitors interact with the website so we can improve usability and speed.
Preference Cookies: Remember your settings, preferred locations, and user preferences.

You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the usability of our website.

5. Data Retention and Security

Data Retention: We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, manage accounts, resolve disputes, enforce legal agreements, and comply with tax and statutory requirements.
Data Security: We implement industry-standard technical, administrative, and physical measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. However, no internet transmission or electronic storage method is 100% secure.

6. Your Privacy Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access & Portability: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete data.
Deletion: Request the erasure of your personal information, subject to legal and operational exceptions.
Opt-Out: Unsubscribe from promotional marketing emails by following the “Unsubscribe” link in any promotional message.
Account Deactivation: Request account deletion by reaching out to our support team.

To exercise any of these rights, please contact us at support@ucwestpark.com.

7. Third-Party Links

Our website contains links to external sites, venues, and third-party services. We are not responsible for the privacy practices, terms, or content of those external websites. We encourage you to read the privacy policies of any website you visit.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, services, or legal standards. When updates occur, we will revise the “Last Updated” date at the top of this policy. Continued use of our website after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: admin@ucwestpark.com
Website: https://ucwestpark.com/